In this episode of the Validation Institute podcast, we explore the groundbreaking work of Lucet Health, a leader in behavioral health solutions and services. Shana Hoffman, President and CEO of Lucet Health, discusses the challenges in accessing behavioral health care, the innovative “Navigate & Connect” solution, and the company’s commitment to measurable quality and cost-effective outcomes.
You can view the full video Here
Key Takeaways from the Discussion on Lucet Health
- Tech-Enabled Behavioral Health Access: Lucet Health’s “Navigate & Connect” platform enables efficient screening, triage, and scheduling of patients into high-quality behavioral health care. It supports multiple access points, including call centers, primary care, and online platforms.
- Comprehensive Provider Network: The platform connects patients with a wide range of providers, including local networks, national aggregators, and specialists for conditions like eating disorders and child behavioral health, ensuring personalized and effective matches.
- Focus on Quality and Monitoring: Lucet Health emphasizes that access without quality is insufficient. Their solution includes tools to measure provider performance and ensure the delivery of effective care through integrated quality monitoring.
- Validated Cost Savings: Through their partnership with the Validation Institute, Lucet Health has demonstrated statistically significant reductions in medical costs. They identify high-cost patients who benefit most from behavioral health interventions, targeting care to achieve maximum impact.
Introduction
Validation Institute:
“Today, I’m delighted to welcome Shana Hoffman, President and CEO of Lucet Health. Hello, Shana, and thank you for joining us.”
Shana Hoffman:
“Thank you so much, Mabel, for having me.”
What is Lucet Health?
Validation Institute:
“Can you explain what Lucet Health does and how it works?”
Shana Hoffman:
“Lucet Health provides behavioral health solutions through our ‘Navigate & Connect’ platform. It screens, triages, and directly schedules patients into high-quality care while considering clinical needs, personal preferences, and cultural factors.
We also ensure access to a robust network of providers—local, national, and specialists—to deliver personalized care. Beyond access, we emphasize continuous quality monitoring to ensure effective outcomes for patients and stakeholders, including health plans and providers.”
How is Lucet Health Different?
Validation Institute:
“What sets Lucet Health apart from others in this space?”
Shana Hoffman:
“Our approach goes beyond facilitating access to care. We focus on measurable outcomes, targeting interventions that significantly reduce medical costs and improve health.
We also address high-cost cases like diabetes and depression, identifying where behavioral health services can have the most substantial impact. Our platform integrates advanced technology, diverse networks, and continuous quality assessment to ensure patients receive meaningful, effective care.”
Cost Savings and Validation
Validation Institute:
“What are the cost-saving impacts for your clients, and why did you pursue validation?”
Shana Hoffman:
“Behavioral health has a profound effect on medical expenses. For instance, a patient with both diabetes and untreated depression costs significantly more to manage than one without depression.
Our partnership with the Validation Institute validates our ability to achieve measurable cost savings by linking behavioral health interventions to reduced medical costs. This third-party endorsement enhances credibility, especially when engaging with new health plans, and assures them of the effectiveness of our solutions.”
Conclusion
Validation Institute:
“Lucet Health’s work is impressive, and the Validation Institute’s endorsement adds credibility to your innovative approach. Thank you so much, Shana, for sharing your insights today.”
Shana Hoffman:
“Thank you, Mabel. It’s been a pleasure discussing how Lucet Health is transforming behavioral health care.”
Validation Institute:
“To learn more, visit validationinstitute.com and download the Lucet Health report. Thank you, and have a great day.”
