In this episode of the Validation Institute podcast, we explore the groundbreaking work of Lucet Health, a leader in behavioral health solutions and services. Shana Hoffman, President and CEO of Lucet Health, discusses the challenges in accessing behavioral health care, the innovative “Navigate & Connect” solution, and the company’s commitment to measurable quality and cost-effective outcomes.
You can view the full video Here
Key Takeaways from the Discussion on Lucet Health
- Tech-Enabled Behavioral Health Access: Lucet Health’s “Navigate & Connect” platform uses advanced screening, triage, and scheduling technologies to ensure members are matched efficiently to high-quality behavioral health providers based on clinical needs, personal preferences, and geography.
- Integrated Provider Networks: Lucet Health creates robust networks by combining local providers, national aggregators, and specialty care providers for conditions like eating disorders and child behavioral health, ensuring comprehensive support.
- Focus on Quality Monitoring: The platform incorporates quality monitoring tools and integrates data from providers to continuously assess and enhance treatment outcomes, ensuring access is matched with effective care.
- Validation and Cost Savings: Lucet Health’s partnership with the Validation Institute demonstrates statistically significant reductions in medical costs by addressing behavioral health needs early. This validation underscores their ability to impact high-cost conditions like diabetes and depression effectively.
Introduction
Validation Institute:
“Today, I’m delighted to be joined by Shana Hoffman, President and CEO of Lucet Health. Hello, Shana, and thank you for being here today.”
Shana Hoffman:
“Thank you so much, Mabel, for having me.”
What is Lucet Health?
Validation Institute:
“Let’s start with an overview. What is Lucet Health?”
Shana Hoffman:
“Lucet Health specializes in behavioral health solutions through our ‘Navigate & Connect’ platform. We simplify access by screening, triaging, and directly scheduling patients into high-quality care, whether through call centers, primary care settings, or online portals.
We focus on aligning patients with providers who meet their specific needs, from clinical acuity to cultural preferences, while continuously monitoring provider quality. Our mission is to improve care outcomes and reduce costs by integrating behavioral and medical health strategies.”
How is Lucet Health Different?
Validation Institute:
“What differentiates Lucet Health from others in the space?”
Shana Hoffman:
“Our emphasis is on both access and quality. While some solutions stop at providing access, we measure the impact of interventions on long-term outcomes and costs.
Additionally, our focus on high-cost populations—like individuals with both diabetes and depression—enables us to target behavioral health interventions where they make the most impact. By combining advanced technology, diverse provider networks, and rigorous quality monitoring, we ensure sustainable and effective care delivery.”
Cost Savings and Validation
Validation Institute:
“What cost savings are your health plan clients experiencing, and why did you pursue validation?”
Shana Hoffman:
“Behavioral health impacts medical costs significantly. For example, a patient with diabetes and untreated depression incurs much higher expenses than one without depression.
Our studies with the Validation Institute confirm that our interventions drive statistically significant savings by reducing medical costs. This third-party validation is crucial in building trust with health plans, showing them that our solutions deliver measurable results.”
Conclusion and Invitation to Learn More
Validation Institute:
“Lucet Health’s work is impressive, and the Validation Institute’s endorsement adds credibility to your innovative approach. Thank you so much, Shana, for sharing your insights today.”
Shana Hoffman:
“Thank you, Mabel. It’s been a pleasure discussing how Lucet Health is transforming behavioral health care.”
Validation Institute:
“To learn more, visit validationinstitute.com and download the Lucet Health report. Thank you, and have a great day.”
