FAQs for Validation Institute’s $100,000 Financial Credibility Guarantee

What is the Validation Institute $100,000 Financial Credibility Guarantee?
  • Customers of solution providers are often expected to rely on paid third party validations and those validations can fall short on their claim with no recourse for the buyer. Validation Institute offers customers of validated solution providers a guarantee of now up to $100,000 (formerly $25,000-$50,000) that a validated solution provider will, in fact, achieve what the validation language on a performance claim says it will achieve. The Credibility Guarantee further demonstrates Validation Institute’s commitment to elevating healthcare solutions that produce measurable savings or better health outcomes.
Is the guarantee good for all the different types of Validations that are offered by the Institute?
  • Yes, all types of validations are eligible for the $100,000 guarantee. The goal is to back all Validations with this higher guarantee and all validations are reviewed for their historical data and other inputs. Based on this review there may be instances where some Validations would be backed by a lower amount but that would be made clear at the time of Validation issuance with reasons, if it were to vary from the $100,000 offer.
If a vendor has multiple Validations is each one backed by its own $100,000 guarantee?
  • Yes, each individual validation is eligible for its own $100,000 guarantee based on the review of historical data and other inputs as mentioned above.
Is there an extra charge to get the $100,000 guarantee?
  • If customers purchase a new or renew an existing Validation from May 22nd 2024 to August 30th, 2024 there is no charge. If purchased after August 30, 2024, there will be a $5,000 charge to receive the higher $100,000 guarantee.
If I do not want to pay extra for the $100,000 guarantee, does my validation have any level of a guarantee?
  • If you don’t want to pay the $5,000 after August 30th, 2024, your validation will be reviewed and backed at the pre-existing lower amount ($25,000 – $50,000) depending on the criteria of your Validation.
What steps need to be done with our customer contracts or agreements in order to make sure we are in compliance with the guarantee eligibility?
If a customer of the contractor has a claim to file for the guarantee because they did not experience the same results, how is it decided how much will be paid?
  • If a customer of a solution provider feels that Contractor did not achieve what its validation language says it achieves, Customer may submit a claim up to $100,000 to the Validation Institute (VI). VI will review the claim and either pay it, offer a smaller payout, or request a binding, final finding by an arbitrator assigned by the American Arbitration Association.

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Sign up for ValidPoints, the complimentary monthly newsletter that offers the latest updates on:

A red line drawing of an archery target with an arrow in the center bullseye, symbolizing precision, goal achievement, and success.

The move toward high-performance and high-value healthcare

Icon depicting customer support and care with a stylized human figure embraced by a hand, set against a segmented circular backdrop.

In-depth analysis of the latest trends and solutions that improve heath outcomes, strengthen accountability, and cut costs

Icon of a seal with a checkmark, representing verified completion or approval, with a radiating effect, in red outline on a light background.

Actionable insights on how to drive better health outcomes at a far lower cost for your organization.

Icon of a badge with ribbons and a check mark, symbolizing achievement, accreditation, or quality assurance in a red outline.

Profiles in innovative solutions and organizations that are “walking the walk” when it comes to delivering better savings, outcomes, and more