Health plan leaders will review the challenges and successes of 2023, providing a comprehensive overview of the trends, participant behaviors, and dynamics that shaped the healthcare landscape.
Learn from the experiences of leading health plans and uncover the key takeaways from 2023, including consumer preferences, regulatory changes, new digital tools, and market shifts. Our experts will share insights on successes and challenges while providing a roadmap for health plans to better plan and execute their open enrollment strategy in 2024.
Key Takeaways:
Relay is the industry’s only dedicated, HIPAA-compliant CX channel, driving significantly better engagement and outcomes by marrying the high initial customer engagement of text with customer data and known action paths to enable a seamless and frictionless digital member experience.